Bayzat's Customer Success Team

Designing a great human resource management system goes beyond the platform and features. Through the Bayzat app, your company will be able to automate HR administration and benefits and our world-class Customer Success Team will ensure effective usage throughout the organization, year round.  

To you get all the support you need we've pooled together a great team of Customer Success Managers to ensure that throughout your journey with Bayzat, you are supported and guided every step of the way. 


How will the Customer Success Team help you?

Onboarding and Configuration: 

  • Ensure your account’s configuration meets your expectations and will verify that data uploaded is aligned with your organization’s needs. Working together with the Implementation Specialist, they both make the transition to Bayzat as easy and painless as possible. 

Training

  • Customized admin training with the following goals:
    - Triple-checking the account’s configuration
    - Showing you how to use each of the modules and detailed explanation of each feature as needed
    - Answering any questions you may have about the platform and payroll processing 
  • Employee communication and training:
    - Assist in communicating to all employees the launch of Bayzat within your company
    - Arrange as needed training for employees, so that they are able to register, download the app, and start using Bayzat with ease
  • Additional admin training:
    - Whether you need a refresher on how to use Bayzat, or are a new HR admin at your organization, we’ll happily provide follow up training as required
  • New feature training:
    - As we continue to add more great features to the platform, we’ll work with you to make sure you know how to use them

Usage & Support

  • Reviewing account activity and provide help and support where needed
  • New feature announcements: You will receive emails from your Customer Success Manager announcing our latest feature releases. For features that require changes to your account your Customer Success Manager will give you a call and help make sure you are effectively using each applicable feature 
  • Customized reports: if there are additional reports you wish to extract from Bayzat, your Customer Success Manager will work with you on determining what you’d like to see in those reports, and how often you’d like to receive them. Here are some examples of reports we can schedule for you
  • Customer Support: You Customer Success Manager is readily available to assist with any questions, comments, or feedback you have on the platform and are answered promptly through our intercom chat feature, which can be accessed through this icon  on www.bayzat.com . Of course, we also respond to calls and emails as well.
  • How to Guides and Tutorials: We have developed an extensive content repository that is regularly updated at www.help.bayzat.com 
  • Quarterly & Yearly Reviews: While you will most likely be in touch with your Customer Success Manager on a regular basis:
    - Quarterly: Review call and other primary Bayzat Admins to help answer any questions you might have
    - Yearly: Hold a business review and prepare a presentation that details yearly usage, feedback and considerations to ensure you and the company gets the most out of Bayzat.
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