How it can help you
Employee satisfaction surveys allow you to understand any problems your employees may be experiencing so that you can address them and improve their work experience.
The survey is designed to measure employees' satisfaction across a variety of different factors that combine to produce overall satisfaction. It will also provide you with actionable items that employees can share to guide you with improving satisfaction, when required.
Improving employee satisfaction has been shown through multiple studies to reduce turnover of employees, as well as increasing their productivity, directly impacting your bottom line.
How to interpret the results
Look for trends by department or by job role to identify teams that may need further investigation to uncover underlying issues that are resulting in satisfaction scores.
Age, gender and length of service have all been shown to affect employee's expectations and work satisfaction. Consider these variables when reviewing results to find trends
Compare scores across the specific questions with the overall satisfaction score to understand which specific area may be most impacting employee satisfaction
Best practices
Find the right survey frequency for your company
Only survey as frequently as you will be able to interpret and action the results to avoid survey fatigue. At the same time, ensure that surveys are frequent enough that they can still provide recent, relevant and actionable insights.
Small improvements can have big impacts on employee satisfaction
Better communication, team building, supporting learning and development, providing more consistent feedback, establishing a corporate culture have all been shown to improve employee satisfaction, along with compensation and monetary rewards
Show that you are listening and taking actions based on the responses:
The primary cause of survey fatigue (employees not wanting to complete surveys) - is the feeling that responses are being ignored. By sharing results and more importantly taking action related to survey results, you can maintain high engagement and achieve the purpose of the survey.
Share the purpose of the survey clearly:
Explain why you want this information and how it will be used to improve the employees work experience as part of the purpose text for the survey.
Consider the need for anonymity
Some employees only feel comfortable giving truthful feedback if they are allowed to be anonymous, especially if they are unhappy.